Job Description

- Customer Support Executive - International Voice (US Process)- Location: Pune- Employment Type: Full-Time- Shift: US Shifts (Between 6:30 PM to 3:30 AM IST)- Work Mode: Work from Office- Experience Required: 1+ Year (International Voice - BPO)- Education: Minimum HSC (12th Pass)/Graduate/Undergraduate- Age Limit: Up to 44 years:We are hiring experienced Customer Support Executives for an international voice process catering to US customers. This is a voice-based BPO role involving both inbound and outbound calling.Key Responsibilities:- Handle customer queries through international voice calls (US Process).- Resolve issues efficiently while ensuring customer satisfaction.- Document customer interactions and update internal systems.- Meet performance targets including AHT, call quality, and resolution.- Communicate fluently in English with accuracy and professionalism.Required Skills:- Minimum 1 year of international voice process experience (BPO only).- Excellent verbal communication in English.- Ability to work night shifts (US Timezone).- Basic computer knowledge and familiarity with CRM tools.Salary Details:- 12-18 months of international voice experience:- Up to - 5 LPA CTC (Approx. - 33,650/month) + Incentives- Above 18 months of international voice experience:- Up to - 5.5 LPA CTC (Approx. 37,400/month) + IncentivesPerks & Benefits:- Fixed salary + performance-based incentives- International work environment- Career growth opportunities- Training & development support (ref:updazz.com)

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