Job Description

Customer Support ExecutiveLocation: Mohali (Work from Office)Shift: UK Shift (Monthly Rotational)Experience: 6 Months - 1 YearJoining: ASAP Role OverviewJoin our team as a Customer Support Executive to handle client interactions, resolve queries, maintain records, and ensure smooth communication with international clients. This is a great opportunity to grow your career with a product-based company.Key Responsibilities- Resolve client queries professionally and in a timely manner- Maintain records in CRM systems- Ensure excellent customer satisfaction- Meet performance metrics (response time, resolution rate, quality)- Handle inbound/outbound calls, emails, and chats (UK clients)What We're Looking For- Excellent English communication (spoken and written)- Willingness to work in UK rotational shifts- 6 Months - 1 Year of experience (Customer Support/BPO preferred)- Strong problem-solving and interpersonal skills- Basic knowledge of CRM tools preferred (ref:updazz.com)

Skills Required