Job Description

- Job Title: Customer Support Executive- Location: Bangalore (WFO)- Experience: 2-3 Years- Languages: English & Hindi (Fluent)Position Summary:We are looking for a Customer Support Executive who is passionate about delivering exceptional service and ensuring customer satisfaction. The role involves handling customer inquiries, resolving complaints, and providing guidance through various communication channels (calls, emails, and chats).The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine desire to help customers.Key Responsibilities:- Handle inbound calls and live chat interactions with professionalism and empathy- Provide quick, efficient, and personalized solutions to customer issues- Accurately record customer interactions and resolutions in CRM systems- Resolve customer issues at the first point of contact (First Contact Resolution)- Collaborate with cross-functional teams to resolve complex cases- Adhere to compliance, quality, and performance standards- Maintain productivity while meeting key metrics (CSAT, AHT, SLA)- Identify opportunities to improve customer satisfaction and loyalty- Contribute to continuous process improvements- Uphold Snabbit's brand voice and customer service valuesRequirements:- 2-3 years of experience in customer service or call center environments- Experience in handling customer complaints and providing effective resolutions- Graduate or HSC qualified- Excellent communication skills in English and Hindi (mandatory)- Strong customer empathy and emotional intelligence- Ability to remain calm under pressure and maintain professionalism- Detail-oriented and solution-focused mindset- Proficient in using multiple systems and chat tools- Flexible to work in rotational shifts (6 AM - 9 PM), 6 days a week (ref:updazz.com)

Skills Required