Job Description

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.Key Responsibilities :- Handle incoming customer queries via phone, email, WhatsApp, and other platforms.- Provide accurate information about products, services, warranties, and return policies.- Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.- Maintain detailed records of customer interactions, complaints, and resolutions.- Follow up with customers to ensure their issues are resolved and they are satisfied.- Support order tracking, replacement, and refund-related queries.- Manage CRM software for logging support tickets and updating status.- Escalate complex issues to the relevant departments promptly.- Share weekly reports on customer satisfaction and support metrics.- Assist in collecting customer feedback and suggesting process improvements.Required Skills :- Strong communication and interpersonal skills (Hindi & English mandatory).- Patience and problem-solving attitude.- Familiarity with CRM tools, ticketing software, and MS Office.- Ability to multitask and work under pressure.- Basic knowledge of e-commerce and logistics will be a plus.Qualification :- Bachelor's degree in any field.- Minimum 1 year of experience in a customer service / support role preferred. (ref:updazz.com)

Skills Required