Job Description

Job Title: Customer Support Executive (International Voice Process) Company: Alorica Location: RMZ Eco Space, Pritech Park, Bellandur, Bangalore Work Timing: US Shifts Reports To: Team Manager Education: Minimum 10+2 years of formal education Experience: Open to both Freshers & Experienced Candidates About Alorica- Alorica is a global leader in Customer Experience (CX) solutions and Business Process Outsourcing (BPO), offering services such as customer support and digital transformation.- We proudly serve Fortune 1000 companies across diverse industries.- At Alorica, we believe in being connected, bold, relentless, and true. Position Overview- As a Customer Experience Agent (CEA), you will be the first point of contact for customers, providing assistance and information regarding products and services.- Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving - primarily over the phone.- Key Responsibilities- Answer customer inquiries related to products, services, pricing, and company policies- Resolve customer issues and complaints with appropriate solutions- Explain product features, benefits, and availability- Handle customer orders, billing, and payment transactions- Update and maintain customer account information- Assist with returns and service exchanges- Escalate complex issues to supervisors or specialized departments- Maintain accurate records of customer interactions- Ensure a positive and professional attitude at all times- Collaborate with internal teams to ensure smooth service Key Skills & Competencies- Good spoken English (Neutral or Reduced MTI/RTI)- Strong reading comprehension- Critical thinking and problem-solving skills- Empathy and patience- Service-oriented mindset- Flexibility and adaptability- Basic computer and desktop navigation skills- Accountability and ownership- Team coordination and collaboration Salary Package- For FreshersCTC: - 3,20,000 per annumTake-Home: Approx. - 22,000/month- For Experienced CandidatesCTC: Up to - 3,50,000 per annumTake-Home: Approx. - 25,000/monthPerks -Nigh shift allowance 200 Per day( Need to clock in minimum 2hrs from 12.00AM to 6.00 AM) only then candidate will be eligible for Night Shift allowance -Variable Pay -Joining Bonus of 10,000 post completing 90 Days. -One way cab facility from 8.00 PM to 8.00 AM Why Join Alorica?- Be part of a global leader in CX and digital transformation- Work in a dynamic, inclusive, and growth-focused environment- Opportunity to build a long-term career in a high-demand industry- Continuous learning and professional development- Join a team that's connected, bold, relentless, and true (ref:updazz.com)

Skills Required