Job Description

Role Overview: As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.Key Responsibilities:- Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.- Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.- Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.- Identify customer needs and provide tailored solutions, contributing to revenue growth.- Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.- Maintain a collaborative approach with internal teams to ensure smooth operations.- Work in a 24/7 dynamic environment with flexible shift schedules.- Ensure data accuracy and maintain comprehensive records of customer interactionsRequired Skills & Competencies:- Excellent communication skills in English (preference for Australia/UK accent proficiency).- Strong interpersonal and analytical skills.- Proficiency in typing (high speed and accuracy required for live chat support).- Ability to work under pressure and meet tight deadlines.- Effective multitasking and time management capabilities.- Strong problem-solving skills with a customer-centric approach.- Proficiency in CRM tools and Microsoft Office Suite is an added advantage.Educational Qualifications:- Graduate from a reputed institution (any discipline).- MBA or a Masters degree in a specialized subject is an added advantage.- 1-2 years of experience in international client handling (voice and non-voice support).- A background in Management/Medical Science/Finance/accounting or engineering is beneficial but not mandatory. (ref:updazz.com)

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