Job Description

Customer Support ExecutiveAbout the Role : As a Customer Support Executive, you'll be the friendly and helpful voice of our company, responsible for ensuring our customers have an exceptional experience. You'll play a crucial role in building customer loyalty by addressing inquiries, resolving issues, and providing accurate information in a timely and professional manner. This role is perfect for individuals who are passionate about helping others and thrive in a dynamic, customer-focused environment.Responsibilities : Customer Interaction: Respond to customer inquiries and resolve issues via various channels including phone, email, chat, and social media. Problem Solving: Diagnose and troubleshoot customer problems, providing clear and effective solutions. Escalate complex issues to the appropriate internal teams when necessary and follow up to ensure resolution. Product Knowledge: Develop and maintain a deep understanding of our products/services, policies, and procedures to provide accurate and comprehensive information to customers. Documentation: Accurately document all customer interactions, issues, and resolutions in our CRM system. Feedback & Improvement: Collect customer feedback and identify recurring issues to contribute to the continuous improvement of our products, services, and support processes. Customer Satisfaction: Strive to achieve high customer satisfaction scores and build strong, positive relationships with customers. Compliance: Adhere to company guidelines, policies, and quality standards in all interactions.Qualifications : Education: High school diploma or equivalent; a Bachelor's degree is a plus. Experience : Proven experience in a customer service, call center, or support role is preferred, but strong communication skills and a customer-centric attitude are paramount. - Communication Skills: Excellent verbal and written communication skills in English and Hindi (or specify other required languages). Ability to explain complex information clearly and concisely. Interpersonal Skills : Strong empathy, patience, and active listening skills. Ability to remain calm and professional under pressure. Technical Aptitude : Comfortable using computers and various software applications, including CRM systems and ticketing tools. Problem-Solving : Strong analytical and problem-solving abilities. Adaptability : Ability to adapt to changing priorities and learn new systems quickly. Team Player : A collaborative mindset and willingness to work effectively within a team.What We Offer : - A supportive and collaborative work environment. - Opportunities for professional growth and skill development. - Comprehensive training on our products/services and customer support tools. To Apply : If you're a proactive and empathetic individual with a passion for helping customers, we encourage you to apply! Please submit your resume detailing your relevant experience and why you're a great fit for this role. (ref:updazz.com)