Job Description

-Job Title:- Customer Support Executive-Location:- Jaipur-Type:- Full Time -Job Summary:-The Customer Support Executive will be responsible for providing top-notch support to our customers via phone, email, chat, and social media. This role involves resolving customer inquiries, complaints, and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.-Responsibilities:-- Respond to customer inquiries and resolve issues via phone, email, chat, and social media.- Provide accurate and timely information about products/services to customers.- Troubleshoot and resolve customer complaints and issues, escalating complex issues to senior support staff as needed.- Document customer interactions and maintain accurate records of customer issues and resolutions.- Collaborate with internal teams, such as sales and product development, to resolve customer issues and improve overall customer experience.- Meet or exceed customer satisfaction and resolution targets.- Stay up-to-date on products/services and company policies to provide informed support to customers.- Participate in ongoing training and development to improve product knowledge and customer support skills.-Requirements:-- High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred.- Excellent communication and interpersonal skills, with the ability to build rapport with customers.- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.- Ability to work in a fast-paced environment and prioritize multiple tasks.- Strong attention to detail and organizational skills.- Ability to work independently and as part of a team.- Proficiency in customer support software and tools, such as CRM systems and ticketing systems.-Preferred Qualifications:-- Previous experience in customer support or a related field.- Familiarity with industry-specific products/services and terminology.- Experience with live chat, phone, and email support.- Knowledge of customer support metrics and performance indicators.-What We Offer:-- Salary and benefits package.- Opportunity to work with a dynamic and growing company.- Professional development and training opportunities.- Collaborative and supportive team environment.- Recognition and rewards for outstanding performance. (ref:updazz.com) '