Job Description

Job Summary:We are looking for a Customer Support Executive to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across various communication channels. To succeed in this role, you should be an excellent communicator who's able to earn our clients' trust.Key Responsibilities:- Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.- Handle and resolve customer complaints with patience and efficiency.- Maintain detailed records of customer interactions, transactions, comments, and complaints.- Process orders, forms, applications, and requests.- Follow up with customers to ensure their issues are resolved.- Coordinate with other departments to resolve customer issues.- Provide feedback on the efficiency of the customer service process.- Identify customer needs and help customers use specific features or services.- Stay updated with product knowledge, company policies, and standard operating procedures.Requirements:- Proven customer support experience or experience as a Client Service Representative.- Strong phone contact handling skills and active listening.- Familiarity with CRM systems and practices is a plus.- Excellent communication and presentation skills.- Ability to multitask, prioritize, and manage time effectively.- Problem-solving attitude with a focus on customer satisfaction.- Minimum [X] years of experience in a similar role.- [Bachelor's Degree preferred but not mandatory.]Key Skills:- Customer-focused mindset- Empathy and patience- Attention to detail- Team collaboration- Technical proficiency (basic computer skills)Benefits:- Competitive salary- Health insurance- Incentives - Paid time off- Career growth opportunities (ref:updazz.com)

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