Job Description

CRM Asia
Mysore

Customer Success Executive will act as liaison between customers and internal Capillary teams. Client facing role that involved relationship management
Job responsibilities include but are not limited to:Background on CRM campaign execution -- including push notifications, SMS & email triggers, gamification, Marvel integration, journey mapping, milestone tracking, and targete loyalty Leverage product expertise and technical knowledge to delight customers. Work closely with Engineering and Product and Customer Success teams to solve customer problem statement Handle customer service requests over ticketing system Provide technical support and training to clients Drive the on-boarding of customers with Capillary products Share analytics, insights and best practices with customers. Contribute to creating online support documentation which helps other sub functions to manage customers. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention

Required Skills:

Active listening and extremely empathetic Customer orientation and ability to adapt to different types of customers Excellent understanding and communication skills(especially written) Self starter, motivated, works with little or no supervision Ability to multitask and manage time effectively Postgraduate with preferably 1-2 years of experience in customer support, account management experience or client servicing

Job Requirement

Required Skills:

Background on CRM campaign execution -- including push notifications, SMS & email triggers, gamification, Marvel integration, journey mapping, milestone tracking, and targete loyalty Active listening and extremely empathetic Customer orientation and ability to adapt to different types of customers Excellent understanding and communication skills(especially written) Self starter, motivated, works with little or no supervision Ability to multitask and manage time effectively * Postgraduate with preferably 1-2 years of experience in customer support, account management experience or client servicing