Job Description

Job Title: Executive - Customer Success

Department:

PLM - Customer Success

Company:

Bandhoo Solutions and Services Pvt. Ltd.

Location:

Gurgaon, Haryana

Employment Type:

Full-time, Permanent

Vacancy:

1

Experience Required:

2-4 Years

Salary Range:

?15,000 - ?25,000 per month

Role Overview

Bandhoo Solutions and Services Pvt. Ltd. is looking for a proactive and detail-oriented

Executive - Customer Success

to support clients during software implementation and post-go-live operations in the construction sector.

This role is ideal for candidates with

2-4 years of experience in procurement, site/project coordination, or construction-related roles

, who are interested in transitioning into

software implementation and customer success

. Candidates with a

Civil / Mechanical / Architecture background

and an inclination towards technology are strongly encouraged to apply.

The role involves

L1/L2 client support

, coordination with internal teams, and assisting

Key Account Managers (KAMs)

in managing enterprise clients.

Key ResponsibilitiesCustomer & Software Support (L1/L2)

Handle client, user, and vendor tickets related to: Software usage issues General queries Data entry and operational support Ensure timely resolution of tickets by coordinating with internal product and tech teams
Key Account Support

Assist Key Account Managers in: Client communication and follow-ups Tracking daily tasks, tickets, and escalations Preparing MIS reports, dashboards, and documentation Support onboarding and training sessions for clients and vendors
Data & Reporting

Maintain accurate records using Excel and internal systems Prepare reports related to usage, tickets, and client performance
Cross-functional Coordination

Work closely with product, engineering, and operations teams to resolve client issues efficiently
Eligibility & QualificationsEducational Qualification

BCA / MCA BBA / MBA BCom / MCom

OR

BE / BTech in

Civil Engineering, Mechanical Engineering, Architecture

Other equivalent qualifications with relevant experience
Experience

Minimum

2 years

of experience in: Procurement / Site Projects / Construction Operations

OR

Customer support, ERP, Procure-to-Pay, or enterprise software tools Strong hands-on experience with

Excel (daily usage)

Required SkillsHard Skills

Advanced working knowledge of MS Excel Exposure to ERP / Procure-to-Pay / Construction-tech software (preferred) Basic understanding of construction procurement or site workflows (added advantage)
Soft Skills

High intent, hardworking, and solution-oriented Self-motivated and dependable Strong attention to detail Excellent communication skills in

English, Hindi, and local languages

Confident in handling clients after training and exposure
Benefits

Health Insurance Provident Fund (PF) Cell Phone Reimbursement Commuter Assistance Work from Home (as per role requirement)
Work Schedule

Day Shift Work Location:

In-person (Gurgaon, Haryana)

Job Type: Full-time

Pay: ?180,000.00 - ?300,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund Work from home
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have experience working in procurement, site projects, or construction-related roles? Have you worked with any ERP or enterprise software? If yes, which ones?
Education:

Bachelor's (Preferred)
Experience:

Procurement: 1 year (Preferred) Customer support: 1 year (Preferred) enterprise software tools: 1 year (Required)
Location:

Gurgaon, Haryana (Required)
Work Location: In person