Job Description

Job Title: Customer Service Executive (Blended - Voice & Chat) Company: One Point One Solutions (Client: Blinkit) Location: Plot-17, Sector-18, Near Sarhaul Mod, Gurugram, Haryana Employment Type: Full-time | Work from Office (Onsite)Job Overview:Join One Point One Solutions for the Blinkit process as a Customer Service Executive handling both voice and chat support. We're looking for candidates with strong communication skills, comprehension ability, and a passion for resolving customer queries. Openings available for both freshers and experienced candidates!Key Responsibilities:- Handle inbound and outbound customer service calls and chat interactions.- Resolve customer issues related to Blinkit services promptly and accurately.- Maintain detailed logs of customer interactions in CRM tools.- Demonstrate empathy, patience, and professionalism on every interaction.- Meet quality and productivity targets set by the operations team.Candidate Profile:Qualification: 12th Pass / GraduateExperience: Fresher & Experienced (both can apply)Age Limit: 18 to 35 yearsLanguage Proficiency: Fluent English (spoken & written)Communication Requirement:Must qualify Versant Level 5Good comprehension & vocabulary skillsShift & Schedule :Shifts :Females: General Day ShiftMales: Rotational Shifts (Day/Night)Working Days: 6 Days a Week (1 Weekly Off)Timings: 10:00 AM to 5:00 PM (Interview Time)Work Mode: Onsite at Gurugram officeInterview Process:Rounds:- HR Interview - Operations Round- Client InterviewMode: Face-to-FaceLocation: Plot-17, Sector-18, Near Sarhaul Mod, GurugramSalary & Benefits:Salary: Up to - 34,000/month (based on performance & experience)Benefits:- 15 Days of Paid Training- PF & Medical Benefits- Growth & Learning Opportunities in a fast-paced BPO- Exposure to a high-volume e-commerce client (Blinkit)Why Join Us?- Fast-growing company with career progression opportunities- Friendly work environment and team support- Daily walk-in interviews with spot offers for eligible candidates- Full-time job with stable shifts and full complianceHow to Apply: Walk in for a Face-to-Face Interview between 10:00 AM and 5:00 PM at the Gurugram office with your updated resume and valid ID proof. (ref:updazz.com)