Job Family Descriptor Manage customer queries related to all services and solutions delivered, includes complex customer issues diagnosing and thereby resolving and fixing. Act as a conduit between customer and other teams such as engineering, architecture etc. for any issue resolution. Provide L2/L3 support to resolve hardware/software issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No.
of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills
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