Job Description

A propos de ce poste

Total no of positions - 4
Position Type - Contingent / Contract
Timing: (Rotational shift 6 days working)
They must possess a professional attitude towards customers. The representative should also demonstrate a positive attitude while handling customers. They should also communicate well with customers through numerous communication channels. Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward. The employee must also identify causes that led to customer complaints and then resolve them with possible solutions. They should also have in-depth knowledge about business based on which they can manage customer complaints. The staff must also record customer feedback for process improvement as per company process. Communicate and coordinate effectively with internal departments Maintain customer database as per company process Follow company process accurately and efficiently Skill Set required Candidates must hold a general education degree or a basic high school diploma. The candidate should always be calm and patient with customers. Candidates must have basic skills in computers. Candidates with relevant experience in customer service are a preference. High level of professionalism (you are one of the faces of the company!) Ability to handle stress Excellent verbal and communication skills Organized and Multi-tasking Ability to learn other software systems relatively easily Good writing skills (email etiquette) Team player Empathy Confidentiality

Qualification:
Graduate degree of any management branches with 1-2 years
experience in front end desk executive is preferred.
Type d'emploi
Regulier
CAE remercie tous les candidats de leur interet. Toutefois, nous communiquerons uniquement avec les candidats dont l'experience et la formation correspondent aux exigences du poste.
Employeur offrant l'egalite des chancesCAE est un employeur souscrivant au principe de l'egalite des chances pour garantir l'egalite des chances a tous les candidats, sans distinction de race, de nationalite, de couleur de peau, de religion, de sexe, d'identite et d'expression de genre, d'orientation sexuelle, de handicap, de neurodiversite, de statut d'ancien combattant, d'age ou d'autres caracteristiques protegees par les lois locales.Si vous ne vous reconnaissez pas dans toutes les exigences enumerees dans l'offre d'emploi, nous vous encourageons neanmoins a prendre contact avec nous et a poser votre candidature. A CAE, tout le monde est invite a contribuer a notre succes. Si des amenagements raisonnables sont necessaires pour participer au processus de candidature ou d'entretien, veuillez nous contacter a l'adresse suivante : CAECarrieres-Careers@cae.com .