Job Description

We are hiring Customer Support Executives for International Voice Process. The role involves handling inbound customer queries from international customers and providing effective solutions with excellent communication and customer service skills.Key Responsibilities- Handle inbound international voice calls for Walmart customers.- Resolve customer queries related to orders, delivery, refunds, and general support.- Ensure high-quality customer interaction with professional communication.- Maintain accurate documentation of customer interactions.- Meet performance and quality benchmarks as defined by the process.- Adhere to company policies and compliance standards.Eligibility Criteria- Any Graduate or Undergraduate.- Minimum 6 months of International Voice BPO experience (mandatory).- Strong English communication skills (verbal).- Ability to work in rotational shifts.- Comfortable with voice-based customer interaction.- Assessment & Interview Process- Assessment: Versant B2 / C1 (US Voice)Interview Rounds:- HR Round- Operations RoundWork Details :- 5.5 days working- Rotational shifts and weekly offs- Work from officeCab Policy- 180 per night shift allowance for male employees- One-side cab facility for female employees during odd hours (ref:updazz.com)

Skills Required