Job Description

Designation: Executive Role: Health Coach Department: Customer Experience Location: Gurgaon About Tata 1mg Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we-ve worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities- And we\'re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently. Know more about us: Brief about the Team The customer service team is responsible to assist users with their queries, issues, and concerns. It will also be addressing customer inquiries, providing support with orders and deliveries, assisting with product information and recommendations, resolving complaints or issues, and ensuring customer satisfaction. They may be reachable through various communication channels, such as phone, email, or live chat. This team closely works with our consumers. What will you do: Customer Support: Responding to customer inquiries, concerns, and complaints via various channels such as phone, email, live chat, or social media. Assisting customers with placing orders, tracking shipments, resolving issues, and answering product-related questions. Identifying and addressing customer issues, complaints, or escalations, providing appropriate solutions, and ensuring customer satisfaction. Collaborating with internal teams to resolve complex problems and proactively finding ways to improve the overall customer experience. Customer Feedback: Collecting and analyzing customer feedback to identify areas for improvement and implementing strategies to enhance the customer experience. Collaborating with cross-functional teams to communicate customer insights and contribute to the development of new features or services. Maintaining records of customer interactions, inquiries, and resolutions in internal databases or customer relationship management (CRM) systems. Generating reports and insights on customer trends, feedback, and satisfaction levels to drive continuous improvement. Product Knowledge And Customer Education: Maintaining a deep understanding of the products and services offered by Tata 1mg, including pharmaceuticals, healthcare devices, wellness products, and other relevant categories. Providing accurate and up-to-date information to customers and assisting with product recommendations based on their requirements. Educating customers about the features, benefits, and usage of the Tata 1mg platform and its services. Guiding customers on how to navigate the website or mobile app, place orders, upload prescriptions, and access health-related information. What we are looking for : Bachelor\'s degree in Pharma or Science with a minimum of 2 years of work experience. Excellent organizational skills, with an emphasis on priorities and goal setting. Technical skills (MS Office) Excellent communication skills Why Join Us Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. As a member of the customer experience team, you directly contribute to the overall satisfaction and well-being of customers. You have the opportunity to make a positive impact on people-s lives by providing support and assistance in their healthcare journey. Working in a dynamic and rapidly growing online pharmacy and healthcare platform like Tata 1mg exposes you to a range of experiences and challenges. You can enhance your knowledge of the pharmaceutical and healthcare industry, develop strong customer service skills, and gain valuable insights into e-commerce operations. Joining the customer experience team allows you to contribute to the broader mission of improving healthcare delivery and positively impacting the lives of millions of people.

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