Job Description

We are seeking a highly motivated and customer-focused individual to join our BPO team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients via phone, email, or chat. The role involves resolving customer inquiries, complaints, and issues in a timely and professional manner.- Key Responsibilities:- Respond to customer inquiries and resolve issues via phone, email, or chat- Provide accurate and timely information to customers regarding products or services- Handle customer complaints and concerns in a professional and courteous manner- Document and escalate complex issues to senior team members or supervisors as needed- Meet or exceed customer satisfaction and productivity targets- Collaborate with internal teams to resolve customer issues and improve overall customer experience- Requirements:- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously- Strong problem-solving and analytical skills- Ability to adapt to changing priorities and customer needs- Basic computer knowledge and typing skills- Ability to work in shifts, including night shifts, weekends, and holidays- Preferred Qualifications:- Prior experience in customer service or a related field- Knowledge of customer service software and tools- Familiarity with industry-specific products or services- What We Offer:- Competitive salary and benefits package- Opportunities for career growth and development- Training and support to help you succeed in your role- Collaborative and dynamic work environment (ref:updazz.com)