Job Description

Customer Service Executive - Inbound ProcessLanguages Required:- Hindi/English- Tamil/English- Malayalam/English- Kannada/English- Qualification: Graduate in any discipline- Location: Fortune 9, Somajiguda, Opposite Yashoda Hospital- Experience Required: Freshers to 1 year- Industry: Banking- Employment Type: Full-Time- Salary: - 16,000 - 17,000 per month- Shift: 24/7 rotational shifts- Week Off: 1 rotational week offJob Overview:We are hiring Customer Service Executives for our inbound process in the banking sector. Candidates should be fluent in one of the mentioned regional languages along with English and should possess good communication skills.Roles and Responsibilities:- Handle inbound customer calls professionally and resolve queries efficiently- Provide accurate information regarding banking products and services- Ensure high levels of customer satisfaction through quality interactions- Maintain call logs and follow standard operating procedures- Work in rotational shifts as per business requirementsKey Skills:- Excellent communication skills in English and any of the specified regional languages- Customer-oriented approach with problem-solving ability- Ability to handle rotational shifts and meet performance metrics (ref:updazz.com)