Job Description

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
We are looking for a dedicated and empathetic Executive - Customer Service to join our team. This role is pivotal in ensuring a seamless customer experience by managing orders, addressing inquiries, and building strong relationships with our customers. If you are passionate about helping people and thrive in a fast-paced environment, we'd love to hear from you.
What you will do

• Receive and process orders for trading goods, repair units, return materials, and custom products.
• Maintain accurate customer records by documenting all interactions, solutions, and follow-ups in CRM/ERP/email systems.
• Manage inbound and outbound communication via email, telephone, and chat to resolve queries related to orders, services, and returns.
• Foster strong customer relationships through empathy, understanding, and patience.
• Respond promptly and professionally to customer inquiries and complaints.
• Communicate effectively with internal teams to ensure timely resolution of customer issues.
• Provide feedback to improve customer service processes and ensure customer satisfaction.
• Uphold workplace etiquette by maintaining a clean and organized workstation and adhering to company values.

What you bring
Experience

• Minimum 5 years of relevant experience in customer service or a similar role.
• Proficiency in English, Kannada, and Hindi.
• Strong communication and problem-solving skills.
• Familiarity with CRM and ERP systems is a plus.

Personal competencies

• A positive, empathetic, and professional attitude at all times.
• Ability to multitask and manage time effectively.
• Strong attention to detail and organizational skills.
• Team player with a collaborative mindset.
• Commitment to continuous improvement and customer satisfaction.

Who we are
At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful
We can't wait to hear from you.
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.