Job Description

Job Title Executive - Customer Service and Documentation

Department- Air Exports

Reports to Department Incharge

Qualification required Graduation in any stream

Experience required Minimum 3 year experience in same field

Location- Mumbai (Andheri)

Job Overview:


Main function of this profile is to work as 1st point of contact for all CS, Documentation and Operations related concerns.


Providing end to end information of shipment to customers.


Handling complete documentation and operations for airfreight shipments till invoicing and updating in ERP.

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Principal Accountabilities:


Main function of this position is Air Exports customer service, operations and documentation.


Keeps Sales force informed by notification of issues; answering questions and responding to requests.


Act as main point of customer contact.


Provide shipment information to customers.


Liaison with different departments within the company to facilitate shipments.


Assist in tracking shipments and providing alternative information.


Expertise in global freight suite and Air operational activities.


Assisted customers in tracking shipments.


Assisted in billing management receipts preparation.


Coordination with airlines, local customer, overseas agents and in office departments to get the actual information.


Assisting all the sales and guiding of sales support executives of the branch.


Leading sales support and part of the core team involved in branding and marketing of the product through various means.


On booking, to acknowledge the customer mail immediately and send the details to the lines for booking confirmation.


Track the shipment & update the customer and follow up the shipment with the carriers, overseas agent & update the customer till delivery.


Follow up and coordinate on the clearance activity.


Ensuring handing over of CTM to airline before cut off time


Draft the BL, obtain approval from the client and release the BL.

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Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹800,000.00 per year

Schedule:

Day shift
Application Question(s):

Is your current company an IATA-certified freight forwarding company

(Only candidates from IATA-accredited companies will be considered.)

Do you have experience in Customer Service - Documentation
Experience:

5years : 3 years (Required)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person