Job Description

Hiring: Customer Support Executive (ERP Software) - Lower Parel, MumbaiCompany: OneSpider Technologies LLPLocation: Lower Parel East, Mumbai (10 minutes walking distance from station)Working Hours: Monday to Saturday | 10:00 AM - 7:00 PMExperience: Freshers to 4 yearsEligibility: Commerce graduatesRole OverviewAs a Customer Support Executive, you will assist clients in using our ERP software for accounting, billing, and GST-related processes. You will be the first point of contact for users, ensuring timely and accurate assistance.Your Responsibilities Will Include- Responding to client queries related to software, billing, and GST via phone or remote tools (AnyDesk, TeamViewer)- Training new users on how to use the software effectively, especially accounting and billing modules- Providing ongoing support and ensuring customer satisfaction- Reporting technical issues to the internal tech team and following up until resolved- Maintaining communication records and support logsSkills & Qualities We Look For- Strong verbal communication in Hindi and English- Basic knowledge of accounting terms and GST- Patience, empathy, and a customer-first approach- Willingness to learn and grow in a tech-enabled environmentWhat We Offer- Full training on our ERP software (no prior software knowledge required)- Friendly and supportive team culture- Opportunity to build a long-term career in software and customer service- Competitive salary with performance-based growthImmediate joiners or candidates with short notice preferredApply Now - WhatsApp your resume to 9702074236 (ref:updazz.com)