Job Description

Position - Customer onboarding and support executive (only female Candidates)Experience - 6 months- 1 yrs Location - New Delhi Notice Period - Immediate joiner- 15 days Skills - Solving Customer queries, Customer support, Collaborate with our internal team, Identify new opportunities, support specialists, Communication skillsAbout the Role:We are looking for a proactive and customer-focused Customer Onboarding and Support Executive to join our team in Delhi. The ideal candidate will play a key role in ensuring smooth onboarding of new customers, resolving queries efficiently, and collaborating with internal teams to enhance overall customer satisfaction.Key Responsibilities:- Guide new customers through the onboarding process, ensuring a smooth and positive experience.- Handle and resolve customer queries via phone, email, and chat in a timely and professional manner.- Maintain strong relationships with customers and provide excellent post-onboarding support.- Collaborate closely with internal teams (Sales, Product, Tech, etc.) to resolve issues and improve processes.- Identify customer needs and suggest appropriate products/services.- Collect feedback and share insights with the team to enhance customer experience.- Maintain accurate records of customer interactions and activities.Key Skills & Qualifications:- 6 months to 1 year of experience in Customer Support, Customer Success, or similar roles.- Excellent communication and interpersonal skills (both verbal and written).- Strong problem-solving abilities with a customer-first mindset.- Ability to collaborate effectively with internal teams.- Familiarity with CRM tools or support ticketing systems is a plus.- Bachelor's degree in any discipline preferred. (ref:updazz.com)

Skills Required