Job Description

Leading Luxury Jewellery brand requires Executive - Customer engagement and Marketing communications-Delhi( North)We are looking out for Executive- Marketing and communication for delhi office at CIVIL LinesPFB THE JD and details-Job Title: Marketing & Customer Engagement ExecutiveLocation: Civil Lines, New DelhiIndustry-Luxury Retail JewelleryExperience Required: 2-5 years (experience in luxury retail, hospitality, fashion, or lifestyle segments preferred)About the Role:We are looking for a smart, polished, and customer-focused Marketing & Customer Engagement - Executive to strengthen our brand presence and deliver an exceptional client experience. This unique role blends marketing strategy with front-line customer interaction, making you the face and voice of our exclusive jewellery brand.Key Responsibilities: Marketing & Brand Promotion- Plan and execute showroom-level marketing initiatives to attract premium clientele Manage showroom's digital presence social media updates, engagement, basic -content coordination Support photo shoots, influencer visits, and collaborations for brand promotion- Assist in organizing events, trunk shows, and exclusive client previews- Track and report marketing campaign results to suggest improvements Customer Engagement & Support- Greet walk-in clients and ensure a luxury experience aligned with the brands identity- Handle inquiries through calls, messages, emails, and social media with professionalism and warmth- Maintain a client database (CRM), follow up with leads, and manage post-sale engagement- Coordinate with the sales and design team to resolve client queries, order updates, and service requests- Support loyalty programs, client gifting, and special occasion communicationsKey Requirements:- Graduate/Postgraduate in Marketing, Mass Communication, or Hospitality- 2- 5 years of experience in luxury retail, premium hospitality, or fashion- Excellent verbal and written communication in English and local language- High emotional intelligence and customer service orientation- Presentable, courteous, and confident with high-end clientele- Comfortable using CRM tools, WhatsApp Business, social media, and basic MS Office- Willing to work weekends and showroom events as neededwhat We Offer:- Exposure to luxury retail clientele and high-end brand marketing - Elegant, supportive, and growth-driven work environment - Competitive salary with incentives and performance bonuses - Opportunity to work on exclusive events and campaigns If the position interests you and you find a fitment kindly share your cv at or contact Rajat - 7011354635Kindly share the following details:- current ctc n notice period-Open to work at @delhi (ref:updazz.com)