Job Description

Career Opportunities
Job Code: IJP/Executive- CET
Position
Executive
No. Of Positions
1
Department
Operations
Function
Operations - Agency
Reporting to
Senior Manager- Operation
Band
5
Location
Balasore - APC
Last date of submission
Key Responsibilities:
Processing of New Business Queries
Discrepancy Management - FOP\'s
WIP Management
Handling Field Ops Queries & Complaints
Processing of cheques / cash / credit card
Poll Coll clearance
Petty Cash Management
Vendor Management
Statutory and Facility Management
Agency Contract - Existing agents
Adherence to all regulatory requirements
Processing of customer request - POS
Sales to Service & Recruitement.
Persistency -13th and 25th Month
Customer Retention and Revenue
Measure of Success:

• Applied to Paid ratio

94% * Reduction in discrepancy rate
3% * Resolution of GO actionable with TAT

• Customer / Distribution satisfaction score +3.5
• 100% in Day 1
• Creation of PCV on a real time basis with replenishment on 40% balance
• Timely processing of bills and effective cost management
• Adhere to the laid down process and guidelines

Timely processing of docs within 2 days of receipt

• Agent Query and Code followup
• Processing the agent reimbursement as per guidelines and accurately
• POS accuracy at 97% and Decline at 3%
• Collection of 13+25 Month

89% * Surrender/Retention
70%,ECS Retention
30%
Desired qualifications and experience:

• Must have a minimum of 2-3 years experience of which atleast 2 yrs in customer service / operations / Finance
• ELIGIBILITY

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current role

FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge and skills required:
Ability to work in a fast paced environment
Strong people skills
Good co-ordination skills
Data management on Excel should be good
Accounting Knowledge
Customer Centric
Career Opportunities
Job Code: IJP/Executive- CET
Position
Executive
No. Of Positions
1
Department
Operations
Function
Operations - Agency
Reporting to
Senior Manager- Operation
Band
5
Location
Balasore - APC
Last date of submission
Key Responsibilities:
Processing of New Business Queries
Discrepancy Management - FOP\'s
WIP Management
Handling Field Ops Queries & Complaints
Processing of cheques / cash / credit card
Poll Coll clearance
Petty Cash Management
Vendor Management
Statutory and Facility Management
Agency Contract - Existing agents
Adherence to all regulatory requirements
Processing of customer request - POS
Sales to Service & Recruitement.
Persistency -13th and 25th Month
Customer Retention and Revenue
Measure of Success:

• Applied to Paid ratio

94% * Reduction in discrepancy rate
3% * Resolution of GO actionable with TAT

• Customer / Distribution satisfaction score +3.5
• 100% in Day 1
• Creation of PCV on a real time basis with replenishment on 40% balance
• Timely processing of bills and effective cost management
• Adhere to the laid down process and guidelines

Timely processing of docs within 2 days of receipt

• Agent Query and Code followup
• Processing the agent reimbursement as per guidelines and accurately
• POS accuracy at 97% and Decline at 3%
• Collection of 13+25 Month

89% * Surrender/Retention
70%,ECS Retention
30%
Desired qualifications and experience:

• Must have a minimum of 2-3 years experience of which atleast 2 yrs in customer service / operations / Finance
• ELIGIBILITY

• Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3M3 & have completed 18 months in the current role

FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3
Knowledge and skills required:
Ability to work in a fast paced environment
Strong people skills
Good co-ordination skills
Data management on Excel should be good
Accounting Knowledge
Customer Centric