Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Code: IJP/Executive - Ops Executive - CET

Position

Executive

No. Of Positions

1

Department

Digital Operations

Function

Operations - Digital

Reporting to

Manager (Cluster Officer)

Band

5

Location

As per Office

Last date of submission

Key Responsibilities:

Handling Digital Calls (

Call Quality Audit Process Adherence)

Query resolution and Service request processing at Digital Calls.

Service to Sales/Recruitment lead Generation and Conversion.

Ensuring 13M & 25M persistency collection.

Retaining customer coming in for Surrender/ECS/FLC/E2R

New Business WIP Management

Statutory Compliance & Branch Risk Rating

Training & Certification

Career Opportunities

Desired qualifications and experience:

Must have a minimum of 2-3 years

Insurance

experience of which at least 2 yrs in customer service / operations / Finance.

v ELIGIBILITY

? Candidates who have a performance rating of G3V3 & have completed 18 months in the current role.

FOR LATERAL MOVEMENT, candidate should have completed at least 12 months in the current role & have a minimum performance rating of G3V3

Knowledge and skills required:

Ability to work in a fast paced environment


Strong people skills


Good co-ordination skills


Data management on Excel should be good


Accounting Knowledge


Customer Centric

State

West Bengal

Branch

Kolkata - GO1

Department

Operations

Function

Operations - Agency

Posted On

08-Dec-2025