Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Career Opportunities

Job Code: Executive Customer Engagement

Position

Executive

No. of

Positions

1

Department

Operations Function Operations - Agency

Language

English & Regional

Language

Key Responsibilities:

? Managing office administration assets and

upkeep of the same.

? Agents Contracting

? New Business Processing

? Banking of Initial & Renewal Premium

? Managing Petty cash & vendor payments

? Retention of Surrender Requests

? Execution of all Service Requests - Post

Policy Issuance

? Reverting on customer queries and

complaints

? Maintaining high NPS Scores

? Life and Health Claims processing

? Handling compliance issues.

? Audit Rating

Measure of Success:

? Service to Delight- 3Days

? Customer Engagement - 70%

? Surrender Retention - 68%

? NPS-85

? 100% Banking with 24 hours.

? Vendor payment TAT should be < 10 days

? Surrender Requests <1%

? 100 % Accuracy of POS requests

? 100 % Accuracy of Customer service

? Zero Day upload of POS & Claims Docs

in FTP server.

? Audit rating 2

Desired qualifications and experience:

? Graduate / Post-Graduate in any discipline.

? 2-3 years experience handling front end customer services

? Knowledge of service quality is required

Knowledge and skills required:

? Must be highly customer centric

? Excellent communication skills

? Good co-ordination skills

? Data management on Excel should be good

State

West Bengal

Branch

Kolkata APC

Department

Operations

Function

Operations - Agency

Posted On

27-Nov-2025