Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Career Opportunities

Job Code: IJP-

Executive - Customer Engagement (Agency)

Position

Executive - Customer Engagement

No. of Positions

1

Department

Operations

Function

Field Operations

Reporting to

Sr. Manager - Customer Engagement

Band

5

Location

Rohtak

Last date of submission

Key Responsibilities:

Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues. Audit Rating

Measure of Success:

Service to Delight-NPS-90 & 3 days TAT
Customer Engagement - 70%
Surrender Retention - 70%
NPS-90
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests <1%
100 % Accuracy of POS requests
100 % Accuracy of Customer service
Zero Day upload of POS & Claims Docs in FTP server.
Audit rating 2
Service to Recruitment-100%
Service to Sales(Agency & Cat)-100%
Persistency-90%
Freelook to retain-45%

Desired qualifications and experience:

Graduate / Post-Graduate in any discipline. 2-3 years' experience handling front end customer services Knowledge of service quality is required

Knowledge and skills required:

Must be highly customer centric
Excellent communication skills
Good co-ordination skills
Data management on Excel should be good

State

Haryana

Branch

Rohtak

Department

Operations

Function

Operations - Agency

Posted On

14-Jan-2026