Job Description

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. Freshers who are eager to start their career in customer service are welcome to apply. The role involves handling customer queries, resolving issues, and ensuring customer satisfaction through effective communication.Key Responsibilities:- Handle inbound and outbound calls, emails, or chats from customers.- Provide accurate information about products/services.- Resolve customer queries, complaints, and requests in a timely manner.- Maintain a positive, empathetic, and professional attitude toward customers.- Record customer interactions and update CRM systems.- Escalate complex issues to the relevant department if required.- Meet performance targets such as call handling, response time, and customer satisfaction.Skills & Qualifications:Education: Graduate in any stream.Experience: Freshers can apply (training will be provided).- Excellent communication skills (verbal and written).- Basic computer knowledge (MS Office, Email, Internet).- Good listening skills, patience, and problem-solving ability.- Ability to work in a team and adapt to shifts (if required).What We Offer:- Comprehensive training and mentoring.- Friendly and supportive work environment.- Growth opportunities within the organization.- Performance-based incentives. (ref:updazz.com)

Skills Required