Position Title: Customer care executiveLocation: MumbaiWorking Mode: (On side)Primary skills: Communication skills.Qualification: AnyRoles and Responsibilities:- Handling Calls and emails.- Resolve customer complaints via phone, email, mail, or social media.- Monitoring customer feedback websites.- Handling queries raised on social media platforms.- Daily tracking and follow-up of customer feedback reports.- Handling customer queries on WhatsApp.- Handling offline orders through different sources.- Coordinate with internal teams to ensure proper customer service is being delivered. (ref:updazz.com)
updazz .com
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