Job Description

Job Title: CRM Executive

Industry: Manufacturing

Job Summary:

The CRM Executive will be responsible for managing customer data, handling inquiries, coordinating with sales and production teams, and ensuring timely follow-up with customers. The role focuses on maintaining strong customer relationships and accurate CRM records.

Key Responsibilities:

Maintain and update customer details in the CRM system Handle customer inquiries, orders, and follow-ups Coordinate with sales, production, and dispatch teams Track sales leads, RFQs, and order status Prepare basic MIS and customer reports Support customer complaint resolution Ensure data accuracy and timely updates in CRM
Requirements:

Graduate in any discipline 2-5 years of experience in CRM / customer coordination (manufacturing preferred) Basic knowledge of CRM software, MS Excel, and email communication Good communication and coordination skills
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person