Job Description

Key Responsibilities:1. Customer Relationship Management

Act as the primary point of contact for customers and clients. Build and maintain long-term relationships to enhance customer loyalty. Ensure all customer queries, requests, and complaints are handled promptly and professionally. Follow up with clients regularly to ensure satisfaction and retention.

2. Communication & Coordination (Primary Focus)

Communicate effectively through phone, email, and in-person meetings. Coordinate with internal departments (Sales, Operations, Finance, etc.) to address customer needs. Provide clear updates and feedback to clients in a timely and courteous manner. Draft professional correspondence, proposals, and follow-up messages.

3. CRM Database & Reporting

Update and maintain accurate customer information in the CRM system. Track leads, sales progress, and customer engagement through CRM tools. Generate periodic reports on client activities, feedback, and satisfaction.

4. Sales & Support Assistance

Support the sales team in lead conversion and after-sales follow-ups. Assist in promotional activities, customer engagement programs, and feedback collection. Handle renewals, payments, and documentation coordination with customers.

Key Skills & Competencies:

Excellent verbal and written communication skills.

Strong interpersonal and relationship-building skills. Customer-oriented with a problem-solving attitude. Ability to handle multiple clients and priorities effectively. Good knowledge of CRM software (Salesforce, Zoho CRM, HubSpot, etc.) and MS Office tools. Positive, professional, and confident personality.

Qualifications & Experience:

Bachelor's degree in Business Administration, Marketing, or a related field. 1-4 years of experience in CRM, customer service, or client coordination roles. Experience in communicating with corporate or high-value clients preferred.
Job Type: Full-time

Pay: ₹20,000.00 - ₹26,000.00 per month

Work Location: In person