The Customer Relationship Manager builds and maintains strong, profitable relationships with existing and new freight forwarding clients. This role is a central point of contact, ensuring a seamless customer experience, driving account growth, and acting as a bridge between the customer and internal operational teams.
1.
Client relationship management
2. Customer satisfaction and retention
3. Sales and revenue growth
4. Operations coordination
5. Issue resolution
Qualifications
Experience:
Proven experience in a customer-facing role, preferably in the freight forwarding or logistics industry.
Knowledge:
Deep understanding of freight forwarding, logistics, and supply chain processes.
Skills:
Strong interpersonal, communication, and negotiation skills.
Excellent problem-solving and time management abilities.
Proficiency with CRM software
Job Type: Full-time
Pay: Up to ₹40,000.00 per month
Benefits:
Paid time off
Provident Fund
Application Question(s):
Have you ever worked with any freight forwarding company? please provide name.
Work Location: In person
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