Monitor and manage customer accounts to ensure timely collection of payments. Follow up with customers on overdue invoices and negotiate payment arrangements as necessary. Prepare regular reports on account status, aging analysis, and outstanding debts for management review. Reconcile customer accounts and resolve discrepancies or billing disputes. Coordinate with the sales team to promptly resolve customer issues. Maintain accurate records of all communications and transactions. Support month-end closing by ensuring accurate posting of receipts and credit notes. Recommend accounts for escalation or legal action where appropriate. * Contributes to process improvements in credit control and collection procedures.
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