Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments, utilizing effective communication strategies
Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans
Document interactions and maintain accurate records of collections activities in our financial systems
Collaborate with the finance and accounting teams to ensure accurate account reconciliation
Assist in the development of best practices for collections processes and dispute resolution
Provide exceptional customer service by addressing client inquiries and concerns in a timely manner.
Analyse account histories and payment trends to identify potential risks and opportunities for improvement within the collections process.
Prepare and present regular reports on collections performance, account status, and recovery metrics to senior management
Collaborate with internal departments to address client concerns and improve overall customer satisfaction
Required and Preferred Qualifications Required:
2+ years of experience in collections, accounts receivable, or a related field
Bachelor's degree in Finance, or a related field
Strong understanding of collection processes and debt recovery strategies
Exceptional verbal and written communication skills
Proficiency in using financial software and Microsoft Office Suite & MIS
Soft Skills and Cultural Fit
Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
Strong problem-solving abilities, capable of handling complex issues with a strategic approach.
Detail-oriented with a commitment to accuracy in reporting and documentation.
Ability to adapt to changing priorities in a dynamic work environment.
A proactive and positive attitude, fostering collaborative team dynamics.
Interested candidates please share their updated CV on tanvi.verma@imzcorporate.com
Location - 29/9/1, Kishangarh Village, Sector-A, Vasant Kunj, New Delhi, Delhi 110070
Job Types: Full-time, Permanent, Fresher
Pay: ?284,000.00 - ?360,000.00 per year
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Schedule: