Job Description

What we're looking for :- Strong communication skills with the ability to engage with customers professionally and empathetically.- A results-driven approach to collections, with a keen eye for resolving disputes and ensuring timely payments.- Problem-solving skills to address any issues or concerns raised by customers regarding payments.- Experience working with collection systems, CRM tools, and managing customer data.- Detail-oriented and capable of managing multiple accounts simultaneously.- Self-motivated, target-oriented, and able to work independently while contributing to a team.- Ability to maintain customer relationships while ensuring that collections goals are met.- Proficiency in MS Excel and basic data entry and reporting. What you'll do:-- Collections Management:- Ensure timely collections of outstanding dues from users of Refyne's platform, maintaining a clear record of payments and balances.- Contact users through calls, emails, and other communication channels to remind them of upcoming or overdue payments.- Follow up on overdue payments, negotiating with users where necessary to resolve payment issues.- Dispute Resolution:- Address and resolve any disputes or issues raised by users regarding their payment dues.- Collaborate with internal teams (such as Customer Support and Operations) to ensure prompt resolution of payment-related concerns.- Account Monitoring:- Track user accounts to ensure that payments are made in accordance with agreed timelines and escalate issues when necessary.- Generate reports on overdue payments and follow up with users to ensure timely payment.- Customer Relationship Management:- Maintain a professional and positive relationship with users, ensuring a customer-first approach while managing collections.- Handle sensitive customer information with confidentiality and professionalism.- Reporting & Documentation:- Maintain accurate and up-to-date records of collections activities in the company's CRM and other relevant systems.- Prepare periodic reports on collection performance, highlighting key metrics and identifying areas for improvement.- Process Improvement:- Identify opportunities to improve the collections process and suggest ways to increase efficiency and user satisfaction.- Work closely with the management team to refine strategies for achieving collections goals.Background and Experience:- Experience:- 1-3 years of experience in collections, debt recovery, or accounts receivable (preferably in a fast-paced environment).- Experience working with collection tools, CRM systems, or debt management software is a plus.- Education:- Bachelor's degree in any discipline (preferred, but not mandatory).- Skills:- Strong communication and interpersonal skills with the ability to handle sensitive situations and negotiate effectively.- Ability to manage time efficiently and work independently while meeting targets.- Basic understanding of financial processes and payment systems.- Proficient in MS Excel for data tracking and reporting. (ref:updazz.com)

updazz .com