Job Description

About the firm Firm Overview Designed to cater to the bespoke needs of its evolving customers, The Hive is an all-encompassing ecosystem to nurture and grow the next generation of enterprises. The platform offers a pan-India portfolio of properties that provide customized, flexible and managed workplace solutions, including plug-n-play offices with premium amenities. With selectively chosen properties and a highly curated workplace offering, The Hive offers seamless access to state-of-the-art retail, hospitality, entertainment, and F&B experiences in core office locations. The Hive is an equal opportunity employer. We do not discriminate on any basis, including gender, age, color, religion, race or sexual orientation. https://hiveworkspaces.com/ Location - Pune Sector - Commercial / Office Real Estate Designation - Executive - Client Relationship Management (CRM) Reporting to - Assistant Manager/General Manager : Client Relationship Management: Serve as the primary point of contact for the center for all our members and prospective clients Schedule and lead tours of the center for all prospective clients Welcome all walk-ins at the center and give them a tour of the facility Resolving customer complaints quickly and efficiently. Building and cultivating long-term relationships with key customers Product Delivery Support: Ensure the entire facility is operating smoothly and that the common areas, meeting rooms, and workspaces are maintained properly Greet and check-in member guests, manage the floors during business hours to ensure everything is in order and running smoothly. General: Assist with move ins and move outs, and prepare and distribute member welcome kits Assist the Centre Head to target and achieve a 100% renewal rate at the Centre Support Sales team in conducting client/prospect walkthroughs and any assistance that may be required Skill Sets Expected: Process driven with experience of database management / CRM applications Self-starter with the ability to work independently in a lean / agile team with a fast-paced environment Adept at developing and cultivating long-term client relationships Strong verbal and written communication skills, actively looking for ways to improve customer experience Qualification and Experience required Bachelor\'s degree in Hotel Management or Business-related degree Experience: 1+ years of experience as a Guest Relations Executive or in a customer service/client facing role Experience in flexible office spaces, office parks, hospitality would be an added advantage Compensation Competitive Fixed Compensation Role Start Timeline Immediate

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