- Drive Customer Experience- Drive Collections Efficiencies- Responsible for reducing customer outstanding- Responsible for Process Adherence & Process Audit Scores- Customer Query Management by ensuring TATs are met- Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins- New Process Creation, wherever applicable- Coordinates between departments and the customer to resolve customer queries- Represents customer queries at the Corporate Office- The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s)" (ref:updazz.com)
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