Job Description

Designation: Executive - Client Excellence
Location: Ahmedabad
Preferably we are looking for someone who can join us in Next 15days.
Salary Range: 25-30K per month

Qualifications & Experience:

Graduate with experience of 1 years or MBA or Fresher will

Excellent English Communication & Soft Skills or Fresher with very good communication skills. Proficient use of MS Office will be considered as an added advantage
Job description:

Effectively resolving customer support query via call or ticketing tool Creating / updating platform usage reports on weekly and monthly basis and also sharing the same with respective client SPOC Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints & Suggestions. Creating easy to understand user manuals/FAQ and updating the same after each product updates Responsible for creating required MIS reports for each client in Excel or PPT or Word file Guiding & supporting clients for better utilization of services offered by the organization. Appropriate internal communication with Tech Dept, Sales, Marketing & the Management for query/ bug resolution Supporting & conducting Auctions Events if needed
Technical Competencies:

Communication skills Presentation skills Interpersonal Skills Excellent in MS Office
Immediate joining is highly preferable

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Life insurance
Work Location: In person