Job Description

Job description:

Job Roles & Responsibility:

1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction

Candidate should speak Malayalam, Tamil & English Fluently.

Looking for Immediate joiners. For Job Opportunities Contact HR @ 7550288193

Job Types: Permanent, Full-time, Fresher

Benefits:

Health insurance Provident Fund
Supplemental pay types:

Yearly bonus
Work Location: In person

Job Types: Full-time, Permanent

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Yearly bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Fresher total work: 1 year (Preferred)
Language:

English, Tamil, Telugu, Kannada, Malayalam, Hindi (Preferred)
Work Location: In person

Speak with the employer +91 8790426688.

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 8790426688