Job Description

Handling all PAN INDIA queries. Taking all inbound calls, making outbound calls as when required. Helping the team in Data Entry. Providing good customer service, solving all issues regarding our classes. Providing customers, the correct schedule with proper details for the specific batches. Making outbound calls to leads with the objective of converting inquiries into enrolments. Delivering compelling and customized sales pitches based on customer needs. Following up with warm leads and lapsed enquiries to maximize conversions. Achieving set targets for enrolments and conversions as per weekly/monthly goals. Updating CRM systems with lead status, follow-up actions, and call outcomes. Sharing regular reports and insights with the management team regarding lead quality,
conversion patterns, and feedback trends.

Expected Skill Set

The candidate should be proficient in English - (Linguistic skills / Sentence construction will be
checked).

The candidate should be able to converse over the phone in Hindi (if required). The candidate should have Computer skills. Experience of the call centre industry would be an added advantage. (Optional) Personality appropriate for a CSR -Soft skills will be checked (Professional etiquette / protocol). The candidate should be willing to work overtime as when required / rostered. (Overtime will be
compensated with an off or remuneration)

Strong persuasion and negotiation skills with a sales-driven mindset. Ability to handle objections and close sales effectively over the phone. Ability to value new leads resourcefully and manage them in a systematic way. Familiarity with CRM tools and basic MIS reporting (e.g., Excel-based reports, Use of Vlook-up
feature, etc).

Ability to work in a high-paced, target-oriented environment.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?32,000.00 per month

Benefits:

Paid sick time Paid time off
Experience:

Customer support: 3 years (Preferred)
Location:

Mumbai, Maharashtra (Preferred)
Work Location: In person