Job Description

Job Summary:

We are seeking a dynamic and customer-oriented

Customer Service & Inside Sales Executive

to join our team. This role involves handling customer queries across India, supporting lead conversions through effective communication, and maintaining data integrity via CRM tools. The ideal candidate should possess excellent communication skills, a sales-driven mindset, and a passion for delivering great service.

Key Responsibilities:

Handle

PAN India

inbound customer queries via calls and emails. Make

outbound calls

to prospective leads and follow-ups as required. Deliver exceptional customer service by resolving class-related issues and inquiries. Share accurate schedules and batch details with customers in a timely manner. Support the team with

data entry

and updating CRM systems. Convert inquiries into enrolments through persuasive and customized sales pitches. Follow up with

warm leads

and

lapsed enquiries

to increase conversions. Meet and exceed

weekly/monthly enrolment and conversion targets

. Maintain CRM records including lead status, call outcomes, and follow-up actions. Prepare and share

regular reports

on lead quality, conversion trends, and feedback. Collaborate with management to optimize the sales and customer service process.

Required Skills & Qualifications:

Proficient in English

(written and spoken); strong sentence construction and grammar. Ability to converse fluently in

Hindi

when required. Strong

telephone etiquette

, communication, and interpersonal skills. Basic to intermediate

computer skills

; familiarity with CRM systems preferred. Working knowledge of

MS Excel

, including

VLOOKUP

and basic reporting. Strong

persuasion and negotiation

abilities with a target-oriented approach. Ability to manage objections and close sales effectively over the phone. Comfortable working in a

fast-paced, high-pressure environment

. Open to

working overtime

or flexible shifts as per business needs (compensated accordingly).

Preferred Qualifications:

Prior experience in

call center

,

customer support

, or

tele-sales

roles is a plus. Knowledge of CRM tools (Zoho, Salesforce, or similar) is an advantage. Previous experience in the

education or training industry

is desirable.

What We Offer:

Competitive salary with performance-based incentives Growth opportunities within a fast-growing company Supportive work environment and collaborative team culture
Job Types: Full-time, Permanent

Pay: ₹29,800.00 - ₹32,000.00 per month

Benefits:

Paid sick time
Application Question(s):

Are you willing to relocate in Mumbai? How you handle customer retention?
Experience:

Telecalling or related field: 3 years (Required)
Work Location: In person