Job Description

Job Information

Industry

Health Care

Salary

10 K+

Date Opened

10/10/2025

Job Type

Full time

Work Experience

1-3 years

City

Bangalore North

State/Province

Karnataka

Country

India

Zip/Postal Code

560048

Executive-Call centre

Duties and Responsibilities:

? Handle calls to understand and address company's and client's needs and requirements.



? Responding efficiently and accurately to callers and ensuring that client feels supported and valued.



? Providing comprehensive support to all clients.



? Should be able to get and provide accurate information.



? Should be willing to work in a changing environment.



? Adherence to company and hospital policies.



? Coordinate with internal teams.



? Handle huge amount of inbound and outbound call volumes efficiently.



? Identify and escalate priority issues.



? Route calls to appropriate resources.



? Follow up with clients when necessary and complete the call.



? Document all call information according to standard operating procedures.



? Should be able to understand IT related issues and escalate to the appropriate team.



? Should be able to multitask.



? Should be able to work on multiple internal software platforms.



? Should monitor emails and respond whenever needed.

Requirements:

? Should have good verbal and written communication skills.



? Should be a good listener.



? Should be a team player and work independently when required.



? Should be willing to work on weekends.



? Candidate with home science background is an advantage.



? Should be flexible to work in different shifts.



? Strong computer skills.



? Should have 1 or 2 years of international voice process experience(Optional).



? Knowledge of customer service principles and practices.



? Basic knowledge of MS office.



? High level of professionalism.



Interested can apply to

nanda.k@telradsol.com