Job Description

Puneet Laboratories Pvt Ltd

Role & responsibilities

B2B portal management

Track enquiries on B2B portals registered by the company. First level correspondence and filtering right enquires to concerned department representatives. Periodic updation of product details and refreshing keywords on B2B portals in-line product promotion and SEO strategies. Analyzing and reporting leads and enquiry trends related to the portals managed.

Online Pharmacy Management

Receive new customer orders verify customer details, product information, and payment information for accuracy and completeness. Inventory Management of dedicated stocks for online pharmacy Check product availability and coordinate with the warehouse team to ensure products are in stock before confirming orders. Coordination with appointed stockiest / distributors for effective supply and replenishing of stock. Coordinate with in-house, billing and delivery teams to ensure timely and accurate processing and shipment of orders. Monitor sales and maintain sales trackers.

Direct Promotion & Sales (Select Brands)

Attend to enquiries, open orders of select inhouse brands promoted and sold directly to pharma-resellers & chemists. Verify customer details, order information, raise proforma invoices , collect payment information for accuracy and completeness of orders. Ensure timely invoicing, packing, shipping and tracking of such orders. Inventory Management of dedicated direct promotion stocks Monitor sales and maintain sales trackers.

Customer Support

Handle customer inquiries, resolve discrepancies, and manage the process for returns and exchanges efficiently.

Data Management & Others

Maintain accurate and up-to-date records of all enquiry trackers, sales trackers, invoices and other supporting documents within the company's system. Analyze and help in providing periodic performance reports related to digital promotion, lead generation activities. Co-ordination with internal and external agencies for timely renewal of subscriptions, agency contracts , agreements etc. Coordinate with BD Department head for quotes, documents, registration on new B2B and other promotional portals. Any other roles or tasks not limited to the above but related to business development or promotion of the company or its products and services

Candidate Criteria & Skills

Any Graduate with around 2-3 year's experience in B2B sales or related marketing support activities. Good MS Office knowledge, Internet Browsing skills. Exposure to digital marketing, B2B promotional tools, Social media management shall be an added advantage Strong communication skills, and a customer-oriented attitude are essentials. Familiarity with B2B digital sales environments and online pharmacy workflows and / or inventory management systems shall be an added advantage. Preferably residing in central suburbs of Mumbai

Key Result Areas

Enquiry Handling Response Order Management Data Management

Work Location

Neptune Eastern Business District.

LBS Marg, Bhandup (W), Mumbai 400078. INDIA.

Job Type: Full-time

Pay: ₹275,000.00 - ₹300,000.00 per year

Benefits:

Provident Fund
Ability to commute/relocate:

Bhandup West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Location:

Bhandup West, Mumbai, Maharashtra (Required)
Work Location: In person