Job Description

Job Title: Executive - Service Excellence

Summary:
We are seeking a motivated individual to join our Service Excellence department as an Executive. The ideal candidate will have 0-2 years of experience in a customer service or service-oriented role. The Executive will be responsible for ensuring the highest level of customer satisfaction and delivering exceptional service to our clients.

Roles and Responsibilities:Manage customer inquiries, feedback and complaints in a timely and professional manner Work closely with the team to identify and implement process improvements to enhance overall service quality Monitor and analyze customer satisfaction metrics to identify trends and areas for improvement Collaborate with other departments to ensure a seamless customer experience Assist in the development and implementation of training programs for staff to enhance service excellence


Qualifications:Bachelor's degree in Business Administration or related field Strong communication and problem-solving skills Ability to work well under pressure and in a fast-paced environment Excellent organizational and time management skills Proficiency in Microsoft Office applications Customer service orientation and a passion for delivering exceptional service


If you are a dynamic individual looking to kickstart your career in Service Excellence, we encourage you to apply for this exciting opportunity. Join our team and make a difference in providing top-notch service to our valued customers.