Job Description

About Our Client: This company operates in the premium cycling space, focusing on a niche market that prioritizes custom-built, robust framesets and components. They have a strong e-commerce presence and foster a loyal following through community-driven marketing.- Designation: B2C Sales Executive- Location: Bangalore- Experience: Minimum 3 years of experience in B2C or ecommerce sales (automotive/motorcycle segment preferred).- Qualification: Graduate in Business, Marketing, or related field.About the role: The B2C Sales Executive will be responsible for driving direct-to-consumer (B2C) sales through digital platforms, company-owned channels, and customer engagement initiatives. The role involves managing online sales, responding to customer queries, optimizing the order experience, and building brand loyalty in the premium motorcycle accessories space.Responsibilities:- Handle inbound customer queries via website, social media, email, and calls.- Guide customers through product selection and purchase decisions.- Drive upselling and cross-selling of motorcycle accessories.- Process orders through websites or other sales platforms.- Coordinate with warehouse/logistics teams to ensure timely delivery.- Track returns, exchanges, and warranty claims.- Assist in managing website listings, product information, and pricing.- Monitor performance of B2C sales channels and report key metrics.- Collaborate on digital campaigns, flash sales, and promotions.- Ensure a high level of customer satisfaction through proactive service.- Maintain after-sales communication and resolve grievances.- Build relationships with repeat customers and nurture loyalty.Requirements:- Excellent verbal and written communication skills.- Familiarity with ecommerce platforms (Shopify, WooCommerce, etc.).- Passion for motorcycling and understanding of motorcycle accessories is a strong plus.Key Attributes:- Customer-centric mindset.- Energetic and driven personality.- Tech-savvy and comfortable with digital tools.- Strong organizational and follow-up skills.- Team player with a go-getter attitude. (ref:updazz.com)

Skills Required