Job Description

Role Overview:
B2B Logistics Executive will be responsible for managing end-to-end secondary logistics operations for the CPG business across GT, MT, and E-commerce channels.
Key Responsibilities:
1. Daily Operations Management
Coordinate daily dispatches from WH to GT, MT partners and E-comm Partners
Monitor pickup and delivery adherence through 3PL logistics partners.
Track and close daily delivery status (Delivered / In-Transit / RTO / Delay) on dashboards and G Sheet trackers.
2. Vendor & 3PL Coordination
Liaise with transport partners (e.g., Delhivery, Blue Dart, M-Express etc.) for smooth operations.
Manage escalations related to delays, damages, short receipts, or missed pickups.
Validate freight invoices, weight disputes, and coordinate CN closures with finance.
3. TAT & KPI Monitoring
Track TAT adherence across all lanes and customer channels.
Publish daily and weekly reports highlighting SLA performance, exceptions, and corrective actions.
Support regional and partner reviews with analytical insights on cost, volume, and service performance.
4. Data Management & Reporting
Maintain shipment trackers, MIS, and dashboards for all GT, MT, and E-commerce dispatches.
Validate DWS (Dimension-Weight-Scale) data and ensure LBH accuracy for billing.
Work on cost per unit (CPU) and tonnage level analysis for performance improvement.
5. Cross-Functional Coordination
Coordinate with Sales, Warehouse teams for dispatch planning and issue resolution.
Support RTV, POD, and claims closure in coordination with warehouse and finance.
Participate in projects related to route optimization, ClickPost integration, and process automation.
Key Skills & Competencies:
Strong knowledge of secondary logistics (B2B / CPG supply chain).
Proficiency in Excel / Google Sheets (pivot tables, lookups, dashboards).
Analytical mindset and attention to detail.
Effective communication and vendor management skills.
Ability to work in a fast-paced, data-driven environment.

Skills Required