Job Description

About MostEdge

At MostEdge, our mission is to

deliver trusted, profitable experiences by empowering retailers and partners to accelerate commerce sustainably

. Operating in a 24x7 environment across multiple geographies, we power operations, pricing, surveillance, invoicing, and analytics for modern retail and energy networks. Our vision is to

build trusted, sustainable experiences and accelerate commerce everywhere

.

Our core values--

Lead with Purpose, Build Trust, Own the Outcome, Win Together, and Keep It Simple

--define how we work and what we expect from one another.

Position Summary

The Executive Assistant to the Vice President, Customer Experience Operations will serve as a critical partner and point of coordination within a fast-paced, high-stakes operating environment. This role requires exceptional judgment, discretion, and the ability to manage competing priorities with precision. The Executive Assistant will be responsible for calendar orchestration, executive communications, internal coordination, and operational readiness--supporting the Vice President execution and visibility across a complex, 24x7 multi-location business.

The ideal candidate will bring experience supporting executive leadership within

retail, SaaS, or operations-driven sectors

, and must demonstrate high integrity, responsiveness, and the ability to navigate cross-functional demands.

Scope of Responsibility

Executive Schedule & Prioritization

Manage a complex, rapidly changing calendar across global time zones and operational shifts. Prioritize and gatekeep time in alignment with strategic and operational objectives.

Executive Communication & Information Flow

Screen and manage email and message traffic with appropriate discretion, clarity, and triage. Draft, edit, and coordinate executive correspondence, briefing documents, and internal memos.

Event & Meeting Coordination

Plan, schedule, and support leadership meetings, cross-functional sessions, board updates, and customer engagements. Coordinate agendas, materials, documentation, and follow-ups to ensure continuity of decisions and execution.

Travel & Logistical Management

Oversee domestic and international travel for site visits, investor meetings, vendor summits, and field inspections. Manage real-time logistics, accommodations, and contingency planning.

Cross-Functional Support & Field Coordination

Serve as liaison between the Vice President and leadership across Sales, Retail Operations, Product, and Support. Monitor key projects, surface risk escalations, and ensure issue tracking and closure on executive-level items.

Confidentiality & Executive Integrity

Handle sensitive materials (financials, strategic plans, personnel matters) with the highest level of confidentiality and trust.

Measurable Outcome

Calendar Execution: >98% of meetings confirmed, conflicts resolved proactively

Communication Efficiency: >95% of priority messages triaged/responded within 24 hours

Meeting & Event Readiness: 100% of Vice President-led meetings start on time with required prep delivered

Confidentiality & Trust : Zero breaches in data, documents, or verbal disclosures

Travel Coordination: All travel completed with full documentation and real-time coverage

Operational Visibility: Vice President receives timely updates on active initiatives and site matters

Stakeholder Feedback: ₹ 9/10 CEO satisfaction score (monthly) + peer feedback from VPs

Accountability Structure

Reports Directly To:

Vice President

Key Interfaces:

Sales Leadership, Retail Operations, Finance, Legal, Technology, Vendor Relations, and Field Teams

Decision Rights:

Authorized to schedule on behalf of Vice President, act as proxy in communication flows, and escalate urgent matters

Qualifications

Experience:

Minimum of 5-7 years supporting C-suite executives in high-volume, operationally intensive environments (retail, SaaS, logistics, or similar). Demonstrated experience operating in a multi-location or shift-based business is strongly preferred.

Skills:

Superior organizational and time management skills; exceptional attention to detail. Excellent written and verbal communication; ability to tailor tone and messaging based on audience. Proficiency with Microsoft Office, Teams, Zoom, and modern calendar tools. Familiarity with CRM platforms and workflow/task management tools. Comfort with after-hours responsiveness and availability for urgent coordination (as needed).

Education:

Bachelor's degree preferred or equivalent professional experience.

Success Profile

This role requires someone who is not only operationally sharp but also values-driven, resilient under pressure, and deeply aligned with MostEdge's commitment to clarity, execution, and continuous improvement. The Executive Assistant will be a trusted anchor in enabling the Vice President and the company to move with confidence, precision, and integrity.

Job Types: Full-time, Permanent

Pay: ₹17,307.51 - ₹47,707.02 per month

Benefits:

Health insurance Life insurance Paid time off Provident Fund
Schedule:

Day shift Monday to Friday US shift
Supplemental Pay:

Performance bonus * Yearly bonus