Job Description

Overview:

Heritage Hospitals is expanding its international footprint with a vision to strengthen cross-border healthcare collaborations, medical value travel, and outreach in countries with either a deficit or excellence in specialized healthcare services.

We are seeking a highly organized, articulate, and resourceful Executive Assistant who will provide comprehensive administrative, strategic, and operational support to the Director, International Affairs. The role demands an individual with a global outlook, strong communication skills, and the ability to coordinate across internal and international stakeholders, with precision and professionalism.

Key responsibilities:

1. Executive support

Manage the Director's daily schedule, travel, international meetings, and correspondence

Serve as the primary point of contact for all communications to and from the Office of International Affairs.

Prepare drafts, presentations, minutes, and follow-up notes for strategic discussions and partnership meetings.

Ensure seamless coordination between the Director and domestic/ international departments, embassies, travel facilitators, and partner institutions.

Maintain confidentiality and handle sensitive information with utmost discretion.

2. Collaboration and coordination

Assist in establishing and maintaining relationships with foreign hospitals, healthcare agencies, insurance facilitators, and embassies.

Support the development and execution of Memorandums of Understanding (MoUs), tie-ups, and referral programs with international institutions.

Coordinate logistics and documentation for visiting foreign delegations, patient groups, and medical tourism facilitators.

Monitor correspondence and follow-ups on overseas leads, queries, and patient cases.

3. Business Development

Assist in the creation, review, and tracking of marketing campaigns targeting international audiences.

Support in collating reports, analytics, and insights on patient inflow, country-wise engagement, and referral patterns.

Coordinate with digital marketing, PR, and communication teams to align messaging with Heritage's global brand image.

Prepare marketing decks, brochures, and briefing notes for international presentations and conferences.

4. Liaison and reporting

Liaise with departments such as Administration, Coordination, Billing, and Marketing to ensure smooth coordination for international patient services.

Support implementation of initiatives launched by the Director's office for global outreach and patient connect.

Desired qualifications and experience:

Graduate/ Postgraduate in any discipline; preference for candidates with qualifications in Healthcare Management, International Business, Marketing, or Communication.

3-6 years of experience as an Executive Assistant, Coordinator, or Strategic Support professional, preferably in a hospital, healthcare consultancy, or international marketing environment.

Exposure to medical tourism, global healthcare collaborations, or patient facilitation services will be an added advantage.

Strong proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM or hospital MIS tools.

Excellent command over English (written and spoken); knowledge of an additional foreign language (Arabic, French, etc.) will be a plus.

Key competencies:

Exceptional organizational and multitasking abilities

Professional demeanor with cross-cultural communication skills

Analytical mindset with data interpretation ability

Strategic follow-through and initiative-driven execution

Discretion, dependability, and high sense of ownership

Ability to thrive in a dynamic, fast-paced healthcare environment

Job Type: Full-time

Work Location: In person