Job Description

WHAT YOU'LL DO We are looking for an Executive Assistant ("EA") to support senior stakeholders, who could be either internally or client focused, from within our Global Services hub in Delhi. At BCG, EAs are an essential part of the team and are ex

WHAT YOU'LL DO We are looking for an Executive Assistant ('EA') to support senior stakeholders, who could be either internally or client focused, from within our Global Services hub in Delhi. At BCG, EAs are an essential part of the team and are expected to grow throughout their careers, building and improving their skills to match the evolving needs of BCG. Taking full responsibility for maintaining stakeholders' demanding schedules our EAs are expected to act with initiative and pro-activeness and handle confidential information with utmost discretion. The goal is to leverage the stakeholders' time and to enable him/her for other value-added functional activities. This position is also expected to work as a team with other EAs and Admin Assistants within the Global team. We expect the responsibilities of this role to be relatively fluid in order to meet the needs of our growing and changing team and customer base. The types of responsibilities involved in this role may include: Calendar Management: We expect the EA to actively manage the calendar matters for their assigned stakeholders with an overall understanding of business priorities to offer alternatives, trade-offs and consideration of the most efficient use of the stakeholders' time. Scheduling Meetings: With minimum instruction, proactively follows up on emails when copied, and determine the most appropriate next steps related to scheduling more complex meetings, either in person or via VC solutions, that require participation from multiple stakeholders who often sit in multiple geographic locations. Travel Management: The EA will organize travel arrangements for all trips anticipating and coordinating point-to-point travel and logistics needs, including but not limited to directions, commuting time and ground transportation, passport and visa processing Other ad-hoc activities: As time permits after handling core activities (calendar management, scheduling, travel and expenses) assist with basic document formatting (MS Word, Excel, PowerPoint) and meeting planning. Supporting the Admin team in Delhi as we continue to grow acting as a coach and trainer to newer team members and being proactive in identifying opportunities for improvement and innovation YOU'RE GOOD AT Success in this role requires an ability to manage day-to-day operations at a high level of accuracy and timeliness, combined with an ability to step back in order to identify what we might do to perform (as individuals and a team) even better. Key qualities include- Curiosity - a growth mindset, interest in understanding the big picture always looking for ways to take our customer and client service to the next level Insight - a thoughtful approach to problem solving and analysis, an ability to look beyond the obvious, anticipate what your team/audience needs, and to sense-check your work willing to take ownership and risks in order to get to a great answer Teaming - an ability to build and foster relationships across different parts of an organization, a brand that compels people to engage proactively seeks opportunities to help others, will go above and beyond in order to get the job done Execution - demonstrated excellence in administrative support (calendaring, travel, expenses) in a complex customer setting organized and sweats the small stuff an ability to toggle quickly between tasks/priorities while maintaining high levels of accuracy and timeliness Organized - excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner Flexible - must be able to perform successfully in a fast-paced environment doesn't get frustrated by priorities changing open to feedback YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree, strongly preferred Demonstrated excellent customer service experience 1 year of BCG experience preferred for internal candidates Minimum of 8 years' experience in a fast-paced environment (really fast paced!) supporting senior executives, strongly preferred Strong command of Microsoft Office especially Outlook and PowerPoint Experience working with Digital productivity tools such as Slack and Trello a plus YOU'LL WORK WITH Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.