Job Description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.


Utilize advanced support technologies and processes engineered to achieve outstanding results.


We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Title: Operations Customer Expert II Location: Chennai

Employment Type: Full Time (On-site)

Department: Finance / Accounts Receivable

About the Role

We are seeking a detail-oriented and proactive O2C Collections Specialist to join our Finance team. This role is critical in managing the end-to-end collections process, ensuring timely receipt of customer payments, and maintaining healthy cash flow. You'll be the key liaison between internal teams and external customers, driving resolution of outstanding balances while maintaining strong relationships.

Key Responsibilities

Monitor and manage accounts receivable portfolio to ensure timely collections Contact customers via phone, email, and other channels to follow up on overdue invoices Investigate and resolve payment discrepancies, disputes, and deductions Collaborate with Sales, Customer Service, and Billing teams to resolve issues impacting collections Maintain accurate records of collection activities and customer communications Prepare aging reports and provide regular updates to management Support month-end closing activities and audit requirements Recommend accounts for escalation or write-off based on risk assessment Ensure compliance with company policies and regulatory requirements

Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or related field 1+ years of experience in O2C, collections, or accounts receivable Experience working with US process and US shifts Strong communication and negotiation skills Proficiency in ERP systems (e.g., Oracle, HighRadius) and MS Excel Ability to work independently and manage multiple priorities Attention to detail and strong analytical skills Familiarity with credit risk assessment and cash application processes is a plus Immediate joining is preferred

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.